Legal

Legal & Privacy

Welsh Rugby Union Privacy Notice

About this document
This document sets out information on the personal information collected by the Welsh Rugby Union Group. The Welsh Rugby Union Group includes the followingment :

• The Welsh Rugby Union Limited

• Millennium Stadium Plc

• Millennium Stadium Experience Limited;

• Millennium Stadium Adventure Experience Limited;

• Parkgate Hotel Cardiff Limited; and

• WRU Supporters Club Limited

References to the “WRU Group”, “us” or “we” are references to the Welsh Rugby Union Group.

We may make changes to this notice from time to time. We will notify you of any significant changes, but encourage you to review this notice periodically.

This notice was last updated on: 31 January 2022

Our contact details

Name: Welsh Rugby Union Group

Address: Principality Stadium, Westgate Street, Cardiff, CF10 1NS

Phone Number: 02920 822 000

E-mail: info@wru.wales (please include “Privacy Notice” in the subject line)

Write to us: Legal Affairs Team, Principality Stadium, Westgate Street, Cardiff, Wales CF10 1NS

If you have any questions about any of the information in this notice, or would like to request further details on how we process your information, or to exercise your rights, please contact us using the details above.

How we collect personal information

Most of the personal information we collect is provided to us directly from you in the following circumstances:

When you use one of our websites, or those operated on our behalf, at wru.wales, principalitystadium.wales, wrugamelocker.wales; cardiffconferences.co.uk and welshrugbyticketexchange.seatunique.com;
When you use one of our mobile applications, including The Official WRU App, the Principality Stadium Ticketing App, the Principality Stadium Experience VIP Ticketing App, the WRU Ref App and the WRU Clubs App;
When you use the WRU online player registration portal;
When you use any other website or application which we may make available from time to time; and
When you contact us with enquiries, complete forms on our websites and applications, subscribe to receive our marketing communications or provide feedback to us.

We collect certain information automatically when you use our websites and applications, such as information on you equipment, browsing actions and patters. We collect this information by using cookies and other similar technologies. You can find out more information on this in our Cookies Notice.

We also receive personal information indirectly, from the following sources in the following scenarios:

We receive information from rugby union clubs, other rugby union national governing bodies and other regulatory organisations, including World Rugby, the Sports Councils, the World Anti-Doping Agency and the Health and Safety Executive.
We also receive personal information from payment providers, transport providers and third parties that provide services to us so that we can operate our websites and applications, and provide goods and services requested by you. For example, when you book tickets for tours and events through our providers or purchase memberships.
We receive information from analytics providers in order to improve our services. This includes information on your interaction with our social media accounts.
We may also receive personal information (which may include sensitive personal information relating to criminal convictions and offences) from the Disclosure and Barring Service in relation to our recruitment and safeguarding activities (see the relevant sections below for more information).

The type of personal information we collect

The types of personal information we collect will vary depending on who you are and why we are collecting your information. We currently collect and process the following information:

Who you are:	Information we collect:
Visitors to our websites and apps.	(i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) information relating to your interactions with our websites or applications; (vi) your demographic information such as post code, preferences and interests; and (vii) any information you volunteer which is relevant to the provision of the products and services you have requested.
Purchasers or holders of membership packages or debentures.	(i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your payment details; (vi) information relating to your interactions with our websites and application; (vii) your demographic information such as post code, preferences and interests; and (viii) any information you volunteer which is relevant to your membership or debenture.
Purchasers of match and event tickets, stadium tour tickets and merchandise.	(i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your payment details; (vi) information relating to your interactions with our websites and applications; (vii) your demographic information such as post code, preferences and interests; (viii) any information you volunteer which is relevant to the provision of the tickets and/or merchandise you have purchased; and (ix) personal contact information to assist with the containment of the Covid-19 virus and support the relevant Government authorities and the NHS Track and Trace scheme, including name, email address, mobile number and residential address.
Rugby players, Exiles players, coaches, match officials and club officials.	(i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your biographical information; (vi) information about your match performance and your personal and professional conduct where relevant to your involvement in rugby union in Wales; (vii) your likeness; (viii) your image; (ix) your voice; (x) your statements; (xi) any personal information contained in any form of personal identification, such as a passport; (xii) your payment details; (xiii) any information you volunteer which is relevant to our relationship with you or your club; and (xiv) special categories of personal information (including without limitation information revealing racial or ethnic origin and information concerning physical and mental health) and personal information relating to criminal convictions and offences.
Individuals who work with our partners, sponsors and suppliers.	(i) your name and title; (ii) your job title; (iii) your contact information (including telephone number, postal address and/or email address); (iv) any personal information contained in any form of personal identification; (v) your payment details; and (vi) any information you volunteer which is relevant to our relationship with your organisation.
Job applicants.	(i) your name and title; (ii) your current job title; (iii) your contact information (including telephone number, postal address and/or email address); (iv) personal information concerning your education, qualifications and employment history; and (v) any other personal information which appears in your curriculum vitae or which is relevant to your potential recruitment, which may include special categories of personal information (including without limitation information revealing racial or ethnic origin and information concerning physical and mental health) and information relating to criminal convictions and offences.
Attendees of events hosted by the WRU Group, including a Welsh rugby union match, a rugby match involving the Wales national team or any event held at Principality Stadium.	(i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your biographical information; (vi) your physical description; (vii) your likeness; (viii) your image; (ix) your voice; (x) your statements; (xi) any personal information contained in any form of personal identification; (xii) your payment details; (xiii) any information you volunteer which is relevant to our relationship with you; and (xiv) special categories of personal information (including without limitation information revealing racial or ethnic origin and information concerning physical and mental health) and personal information relating to criminal convictions and offences.

Personal information of children under 18

Our websites, applications and other commercial products and services are not specifically targeted at children under 18, although we appreciate that they may appeal to children. If you are under 18, we ask that you obtain your parent’s or guardian’s consent before submitting personal information to us or requesting any products or services from us.

If you are a parent or guardian of a child under 18, please ensure that you supervise your child’s use of our websites and applications, and our products and services and ensure they obtain your consent before submitting any personal information to us or requesting any products or services from us.

We process personal information relating to children under the age of 18 in connection with our regulatory duties, for example in relation to the registration of players and our safeguarding activities.

Use of CCTV

We have security measures in place at Principality Stadium and our other premises, including CCTV, body cameras and building access controls. There are signs in place showing that CCTV is in operation. The images captured are securely stored and only accessed on a need to know basis (e.g. to look into an incident). CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft). We require visitors to our offices to sign in at reception and keep a record of visitors for a short period of time. Our visitor records are securely stored and only accessible on a need-to-know basis (e.g. to look into an incident).

Aggregated and anonymised data

We also collect, use and share aggregated and anonymised such as statistical or demographic data for any purpose. This data could be derived from your personal information but is not considered personal information in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data from our websites to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated and anonymised data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice.

If you fail to provide your personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Why we collect your information

Under the data protection laws we require a lawful basis for processing the information we collect. The bases we rely on are:

Your consent. You are able to remove your consent at any time. You can do this by using the contact details in the ‘our contact details’ section above or, with respect to emails, clicking the unsubscribe link in any email.
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest or are fulfilling the legitimate interests of a third party (which can include you).

The table below provides more information on the reasons we collect and use your personal information, as well as the lawful bases we rely on. The information we collect is used for the following reasons:

Reason:

Lawful basis:

Fulfilment of our obligations when you use our products and services. This includes:

· when you use our websites and applications, including where you register for an account;

· when you purchase goods and / or services from us (either directly or through our partners) such as tickets to matches and other events, membership packages or debentures, corporate hospitality packages, and merchandise; and

· when you enter prize draws, competitions, and other promotions.

· In order to fulfil a contract with you.

· In order to comply with our legal obligations when you are attending Principality Stadium.

· In order to fulfil our legitimate interests or those of a third party, including provision of the goods and services in the most efficient way.

Fulfilment of our governance and regulatory duties as the governing body of rugby union in Wales. This includes:

· administering and maintaining registrations in respect of Welsh rugby union players, Exiles players and match officials;

· managing the administration of Welsh rugby union at a club, regional and international level;

· administering drug and alcohol testing in accordance with our obligations under applicable laws and regulations;

· administering disciplinary proceedings in relation to players, match officials, club officials and others under the auspices of the Welsh Rugby Union Disciplinary Panel; and

· complying with our safeguarding responsibilities, which require us to protect the safety, wellbeing and freedoms of children and others involved in the game of rugby in Wales and to ensure the suitability of those who work with them in coaching and similar roles.

· In order to fulfil a contract with you.

· In order to comply with our legal obligations.

· In order to fulfil our legitimate interests or those of a third party, including ensuring effective and efficient governance, regulation and administration of Welsh rugby union and to protect and uphold its reputation and integrity.

Monitoring the performance of and improving our goods and / or services. This includes through the use of feedback surveys, user insights and analytics of data we obtain.

· In order to fulfil our legitimate interests or those of a third party, including:

o monitoring our performance as the governing body of rugby union in Wales;

o monitoring the quality of our goods and services;

o improving our goods and services;

o ensuring we provide high quality goods and services; and

o tailoring our marketing of our goods and services.

Sending out marketing communications.

· We have your consent if you have opted-in to receive such communications.

Responding to any general enquiries we receive.

· In order to fulfil our legitimate interests in providing you with good customer service.

Creation of content for our websites, applications, and communications.

· In order to fulfil our legitimate interests or those of a third party, including crediting your work where you have created the content.

Recruitment purposes, including:

· assessing your application;

· communicating with you about the recruitment process; and

· keeping records of the recruitment process.

· In order to fulfil a contract with you.

· In order to fulfil our legitimate interests or those of a third party, including to ensure we make appropriate and informed recruitment decisions.

Receipt or supply of services from partners and suppliers. This includes:

· managing relationships with organisations you represent; and

· receiving or supplying products and services.

· In order to fulfil our legitimate interests or those of a third party, including ensuring we have effective working relationships with our partners and suppliers.

Business administration and legal compliance. This includes:

· compliance with our legal obligations;

· enforcing our legal rights;

· protecting the rights of third parties; and

· processing in connection with a business transition such as a merger, reorganisation, acquisition by another company, or sale of all or a portion of our assets.

· In order to comply with our legal obligations.

· In order to fulfil our legitimate interests or those of a third party, including protecting our rights and interests.

Special Category Information

Certain information we collect is known as ‘special category information’ and is subject to additional rules and protections. Special category information includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, personal information concerning a person’s health, sex life or sexual orientation, as well as genetic data and biometric data (such as urine or blood samples). It also includes personal information relating to criminal convictions and offences.

Where our processing activities involve the processing of special categories of personal information or personal information relating to criminal convictions or offences, we rely on the following lawful bases to legitimise our processing:

You have given your explicit consent to the processing for one or more specified purposes;
The processing is necessary for the purposes of carrying out obligations and exercising rights (ours or yours) in the field of employment and social security and social protection laws, as authorised under applicable law;
The processing is necessary to protect the vital interests of an individual where that individual is physically or legally incapable of giving consent;
The processing is necessary for the establishment, exercise or defence of legal claims; or
The processing is necessary for reasons of substantial public interest, including without limitation, processing necessary for the purposes of: (i) monitoring equality of opportunity or treatment; (ii) preventing or detecting unlawful acts; (iii) safeguarding children and individuals at risk; (iv) insurance matters; (v) eliminating anti-doping in sport; and (vi) maintaining standards of behaviour in sport and the integrity of the game.

Who we share your personal information with

We will only share personal information with others when we are legally permitted to do so. When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information and to comply with our data protection, confidentiality and security standards.

We may need to share it with third parties as follows:

Other organisations within our group of companies where necessary for administrative purposes or where those organisations assist us in the provision of our products and services or in the fulfilment of our duties as the governing body of rugby union in Wales.
Third-party service providers, including:
- IT providers;
- Analytics providers;
- Payment services providers;
- Delivery and courier companies;
- Event partners and suppliers;
- Marketing and customer relationship specialists;
- Organisations that assist us with the administration of our promotions and competitions;
- Organisations that assist us with the management, operation and/or delivery of our products and services;
- Recruitment agencies and other related organisations; and
- Auditors, lawyers, and other professional advisors.
Law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation. This may include the Government, Public Health Wales, the NHS and other relevant individuals and/or organisations where it is requested for the purposes of the NHS Track and Trace scheme and/or containment of the Covid-19 virus.
Rugby union and other governing and regulatory bodies, including, without limitation, World Rugby, the Sports Councils, the World Anti-Doping Agency and the Health and Safety Executive.
Other third parties: Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal information, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal information where we are permitted to do so in accordance with applicable law or regulation

Sharing information outside of the UK

Where necessary, we may store or share the personal information we collect outside of the UK. Whenever we transfer your information out of the UK, we ensure a similar level of protection is given to it. This is achieved either because the protections available have been deemed adequate by the applicable authorities, or by implementing additional safeguards such as additional contracts or security measures.

How we store your personal information

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we keep your information

We will normally retain your personal information for as long as you use our services and for up to three years after your last use of our services or your last interaction with us (for example, the last time you opened an electronic communication from us, visited one of our websites, played for a local rugby club or purchased a ticket for an event at Principality Stadium). We may then destroy such personal information without further notice or liability.

However, in some circumstances we will retain your personal information for a different time period, including:

we will retain recorded CCTV footage at Principality Stadium in accordance with applicable legislation, unless we are required to retain it for longer (for example, if we are investigating an incident, or have been asked to retain specific CCTV footage for a longer period by government or law enforcement officials); and
we will retain your personal information for longer if we believe we may need it in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal information for longer if we are required to retain them in order to comply with applicable laws; and
if any personal information is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.

We will always retain your personal information in accordance with data protection law and never retain your personal information for longer than is necessary.

If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so that we know not to send you marketing communications again.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Not all of these rights will apply automatically and we will notify you and provide you with reasoning where we are unable to fulfil your request.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. This time period may be extended in certain circumstances and we will notify you if this is the case.

Please contact us using the details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your information.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Third Party Websites

Our websites and applications contain links to third party websites and services. When you use a link to go to another website or you request a service from a third party, this notice no longer applies.

Your browsing of and interactions with any other websites, or your dealings with any third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control or endorse the privacy practices of any third parties.

Cookies Policy

This cookie policy is intended to inform you how we use cookies and similar technologies on www.wru.wales, www.principalitystadium.wales, www.community.wru.wales and associated sites or pages (our “website”) and to assist you in making informed decisions when using our website.

Like many other websites, we use cookies to enable our website to function and to optimise and analyse the operation of the site. Cookies can also help us gather and store information about visitors to our website. You do not need to accept the use of cookies to visit most of our website, however, certain parts of our website will not work without the use of cookies. The information collected through cookies does not usually provide us with any of your personal information, however, enabling them will allow you to have a more tailored browsing experience.

We respect your right to privacy, you can therefore choose not to allow some types of cookies. Please see below and/or click on the cookies icon on our website to find out more and change your cookie settings. The “cookies icon” looks like this and appears at the bottom of our website:

What are Cookies?

Cookies and similar technologies are usually small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, you are asked for permission to store this file on your computer or mobile device for the duration of your visit and when you re-visit the website and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application.

Cookies are used by us as part of our website and they are also used by some of our third party partners.

Cookie Consents

Strictly necessary cookies do not require your consent.

For performance and targeting cookies (together the “optional cookies”), we request your consent before placing these cookies on your device. You can give your consent by clicking the ‘Accept All Cookies’ button on the pop-up displayed to you on our website or by clicking on the cookies icon at the bottom of our website.

If you do not wish to give consent or at any time change your mind and wish to withdraw consent to any of the optional cookies, you will need to delete and block or disable cookies via your browser settings or change your settings by clicking on the cookies icon at the bottom of our website. Please be aware that if you disable any of the optional cookies, this will affect the functionality of the website and may prevent you from being able to access certain parts and features of our website.Types of Cookies

The types of cookies that are used on our website are as follows:

Strictly Necessary Cookies – These cookies let you navigate around the website and use essential features like secure login areas. They are necessary for the website to function and cannot be switched off in our systems. Without these cookies, we cannot provide you with the services you request, for example setting your privacy preferences. We use these cookies for security purposes and to ensure that if we make any change to the way our website works you are connected to the right service. These cookies do not store any personally identifiable information.
Performance Cookies – These cookies collect information about how you use our website e.g. which pages you visit and if you experience any errors. These cookies do not collect information that could identify you and are only used to help us improve how our website works. These cookies help us to know which pages are the most and least popular and are used to create anonymised user statistics to help analyse use of our website so we can tailor our website to the needs of our users. They allow us to determine how well our website is set out, how many of our users are regular users and how we can improve the reach of our website so we can improve its performance.

These cookies collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by these cookies about your use of our website (including your IP address) is transmitted to the relevant analytics tool provider. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity e.g. number of visits and length of time spent on a certain page.

Targeting Cookies– These cookies are set by a range of social networking sites such as Facebook and Twitter and allow you to interact between your activity on social networking sites and on our website (if you wish) therefore making your transition between the sites smoother. These cookies are able to track your browser across other sites and gather information on your interests which may affect the content and messages that you see on other websites you visit so that the content is more personalised and in line with your interests.

How Can I Control My Cookies?

You have the ability to accept or decline cookies (and to manage your cookie preferences) by clicking on the cookies icon at the bottom of our website. However, you may not be able to access all parts of our website if all cookies are disabled.

There are a number of ways to manage cookies:

Click “Accept all Cookies” if you agree to the use of cookies whilst using our website.
To change your cookie preferences, including how to disable certain or all cookies, click on the cookies icon at the bottom of our website/
You can change your cookie settings and/or block and/or delete the use of all cookies by activating the relevant settings in your browser. You can find out how to do that for a variety of browsers at www.allaboutcookies.org/.

For more information on cookie management visit www.allaboutcookies.org/.

Website T&Cs

The Welsh Rugby Union (“WRU”) official website terms and conditions of use

Welcome to this website (hereinafter referred to as the “site”), which is owned and operated by The Welsh Rugby Union Limited and/or its associated companies, subsidiaries and/or affiliates (collectively the “WRU”). Your use of the site is subject to the following terms and conditions.

Acceptance

By accessing this site and/or any pages thereof you signify your agreement with, understanding and acceptance of these terms and conditions and all information pertaining to both this site and any material on it. If you do not agree to and accept these terms and conditions, you should cease using this site immediately. In addition, when using particular services, you shall be subject to any guidelines or rules or additional terms and conditions applicable to such services that may be posted on the site from time to time. All such guidelines, rules or additional terms and conditions are hereby incorporated by reference into these terms and conditions.

Modifications and acceptance

The WRU reserves the right to change these terms and conditions at any time without notice to you by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site following any such changes shall constitute your acceptance of this agreement as modified by the posted changes.

No offer of service

Unless otherwise expressly stated, the material on the site is for information purposes only. The WRU makes no representation that material on the site is appropriate or available for use in any particular jurisdiction. Those users who choose to access the site do so at their own risk and are responsible for compliance with local laws and regulations.

Intellectual property

The site was created by Sotic Limited for and on behalf of The Welsh Rugby Union Limited. All rights reserved. ©The Welsh Rugby Union Limited.
All rights, including copyright and database rights, in the WRU’s site and its contents, are owned by or licensed to the WRU, or otherwise used by the WRU as permitted by applicable law. Furthermore, all rights in the tournament names, main trophies, company names, trade names, logos, product packaging and designs of the WRU, or its official sponsors, licensees, suppliers, or other third-party products or services, belong exclusively to the WRU or such third-party, as applicable, or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international laws, as applicable.
The use or misuse of these trade marks or any materials, except as permitted herein and including without limitation use as a domain name or as part of a domain name, is expressly prohibited and nothing stated or implied on this site confers on you any licence or right under any patent, copyright work, trade mark, design or other right of a similar nature of the WRU or any third party.
Nothing stated or implied in this site is designed to grant any licence or right under any copyright or other intellectual property rights of the WRU or any third party or to use any names, logos, pictures, trade marks or other works or content featured on the site. No act of downloading or otherwise copying or reproducing from the site will transfer title to you to any software or material on the site, unless express statements are communicated to you by the WRU to the contrary.

Own non-commercial use

You may view, download, and print contents from the site subject to the following conditions: (a) the content may be used solely for information purposes and for your own personal non-commercial private use; and (b) the content may not be modified, adapted or altered in any way. You may not copy, store in any medium (including without limitation on any other website), modify, adapt, spider (i.e. use a computer programme to collect or aggregate material from the site), publish, distribute by any means (including without limitation via any peer-to-peer networks), prepare derivative works from, broadcast, communicate to the public or transmit any part of this site or any of the material contained in this site or otherwise use the content for any other purpose other than as explicitly permitted herein. Any other use requires the prior written permission of the WRU. Without prejudice to the generality of the foregoing, the prohibitions set out in this paragraph apply without limitation to any audio recording or commentary, visual or audio-visual works (whether live, delayed or recorded), data, statistics, live scoring services, text commentary services, reviews, articles, trade marks, logos or photographs (or any part of any of the foregoing) that appear on the site.
You may not frame or use framing techniques to enclose any trade mark, logo, content or other proprietary information or content (including images, text, page layout, or form) of the WRU or from the site without the express written consent of the WRU. Without prejudice to general prohibition on linking to the site without the WRU’s prior consent, you may not use any meta tags or any other “hidden text” using WRU’s name or trade marks without the express written consent of the WRU. You may not use the words “The Welsh Rugby Union Limited”, or “WRU” or any WRU logo or other proprietary graphic or trade mark as any button or link to the site without express written permission from the WRU.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by the WRU, other site users and/or any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene, defamatory or offensive content or disruption of normal flow of dialogue within this site.
You do not acquire any ownership rights to any content in the site. Any unauthorised use terminates the permission or licence granted by the WRU and shall constitute a clear and material breach of these terms and conditions.

Disclaimer

Although the WRU has taken reasonable care to ensure that the information and data on this site is accurate at the time of publication, these are for general information purposes only and no representation or guarantee (including liability towards third parties), expressed or implied, is made as to accuracy, reliability or completeness. Due to the short time span between the occurrence of an event and its reporting on the site it is possible that inaccuracies may be occasionally published. The WRU is not responsible for the content of external internet sites that link to this site or which are linked from it.
To the maximum extent permitted by law the WRU accepts no responsibility for loss which may arise from accessing or reliance on information or opinions contained in this site and assumes no liability for the use or interpretation of information or opinions contained herein. Your use of the site is on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to (to the extent permitted by law) implied warranties of satisfactory quality, suitability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will the WRU be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use of the site or any information or material contained therein or loss of connectivity, data or profits, whether in action of contract, negligence or other tort action, arising out of or in connection with the use of the site.
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These terms and conditions are subject to change without notice. These terms and conditions were last updated in November 2013.
The Welsh Rugby Union Limited
Principality Stadium
Westgate Street
Cardiff
CF10 1NS

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Ticketing T&Cs

The Welsh Rugby Union Limited

(“WRU”, “we”, “us”, “our”, which also includes Millennium Stadium plc who may enforce the Ticket Terms and Conditions (as applicable))

TICKET TERMS AND CONDITIONS

February 2023

The Ticket Terms and Conditions comprise:

(1) the Standard Ticket Terms and Conditions;

(2) the Ground Regulations (as defined below); and

(3) for Member Clubs only, the Ticket Application Conditions (as defined below).

IN PARTICULAR PLEASE NOTE THAT:

By purchasing, applying for and/or being allocated or transferred a Ticket (as defined below), you are accepting and agreeing that you have read and understood each component part of the Ticket Terms and Conditions and agree to be bound by, and to comply with, the Ticket Terms and Conditions (as applicable to you). You also confirm that anyone else that you apply, purchase, sell, transfer or allocate Ticket(s) for or to, has also read, and agreed to comply with, each component part of the Ticket Terms and Conditions.

The Ticket Terms and Conditions are subject to change or amendment by the WRU. If you are not prepared to comply with the Ticket Terms and Conditions, you should not apply for, purchase, nor accept the allocation or transfer of, a Ticket.

Before purchasing, applying for and/or being allocated or transferred a Ticket and before attending the Event, you must familiarise yourself with and comply with the Ticket Terms and Conditions, the latest Government Rules, and the Ground Regulations (regardless as to when you purchased, applied for and/or were allocated or transferred your Ticket).

Defined Terms

The following terms in the Ticket Terms and Conditions have the following meanings:

Event any rugby match, sporting or other event held at the Stadium and all activity in or around the Stadium associated with the relevant rugby match, sporting or other event.

Government Rules means legislation enacted, and/or rules and guidance issued, by the UK Government and/or the Welsh Government (as applicable) from time to time.

Ground Regulations means the ground rules and regulations governing attendance at the Stadium as amended by the WRU from time to time and which are available outside the Stadium, accessible on our official website www.wru.wales and, as at the date of these Ticket Terms and Conditions, accessible at https://www.principalitystadium.wales/information/ground-rules/.

Member Club means a rugby club or other rugby organisation that is a member of the WRU and Member Clubs shall be construed accordingly.

Stadium means Principality Stadium, Westgate Street, Cardiff, Wales, including any outer concourse and all land surrounding Principality Stadium that is owned by us and/or otherwise occupied by us on the day of an Event.

Supporter Exchange means the official WRU ticket exchange platform available at https://welshrugbyticketexchange.seatunique.com/

Ticket means a ticket (whether in printed, electronic or mobile format) which provides the right to attend an Event.

Ticket Application Conditions means the ticket application conditions that apply to Member Clubs as amended by the WRU from time to time and which are accessible on our official website www.wru.wales and, as at the date of these Ticket Terms and Conditions, accessible at https://www.wru.wales/tickets/terms-and-conditions/member-club-application/.

Digital Ticketing

Where digital ticketing is utilised for an Event, every person attending the Event will be required to have their own digital ticket on their own device. The only exceptions to this are for accompanied minors (those under the age of 18 where proof of age may be required) and/or for those people with accessibility requirements attending the Event with a companion.

Standard Ticket Terms and Conditions

Transfer of Tickets

(1) A Ticket shall not be transferred, advertised or offered for sale, resold or supplied at above face value on the internet or elsewhere, save as permitted in these Standard Ticket Terms and Conditions or as authorised in writing by the WRU.

(2) A Ticket shall not be purchased or obtained through any person, agent, company or otherwise than directly from the WRU or its authorised agents or distributors or via the Supporter Exchange. Such authorised agents include Member Clubs (“Authorised Agents”). Such authorised distributors include Club Members, Schools, Debenture Holders, Referee Societies, WRU personnel, Visiting Unions, Official Licensed Operators, Genuine Sponsors and any other third party as may be authorised by the WRU from time to time (as listed on wru.wales and as updated from time to time by the WRU) (“Authorised Distributors”).

(3) Subject to the other conditions herein and save as otherwise authorised in writing by the WRU, a Ticket can only be offered for sale or transferred or resold (at face value or less) by the WRU, its Authorised Agents and Authorised Distributors to authorised recipients (as listed on wru.wales and as updated from time to time by the WRU) (“Authorised Recipients”).

(4) Subject to the other conditions herein, an Authorised Recipient who has been supplied with more than one Ticket may transfer or resell (at face value or less) to a guest accompanying them.

(5) A Ticket may not be used as a prize, or as part of a competition, or in any promotional or similar activity without the written consent of the WRU.

(6) A Ticket may not be included as part of a package, meaning the supply of a Ticket with additional benefit(s) including but not limited to retail items, accommodation, food, drink, hospitality services and/or travel, except as authorised in writing by the WRU.

(7) A Ticket may not be transferred, offered for sale, resold or supplied to or by:

(A) – a person, firm or company carrying on a ticketing or corporate hospitality business (other than an Official Licensed Operator appointed by the WRU);

(B) – anyone offering, or through a third party supplying, catering facilities on the date of an Event at the Stadium or elsewhere; or

(C) – an officer, agent, employee or licensee of any of the above

(each, a “Restricted Person”).

(8) Where a Ticket is purchased by a Member Club, the Member Club can transfer, offer for sale, resell or supply a Ticket (not above face value) to a company, firm or person who is not a Restricted Person and who is a genuine sponsor who has given financial support to the Member Club and is in receipt of other benefits from the Member Club not limited to the Ticket (“Genuine Sponsor”). A Genuine Sponsor may only transfer, offer for sale, resell or supply a Ticket at face value or less to a member of staff or guest upon these Standard Ticket Terms and Conditions.

(9) Ticket(s) may be sold and transferred via the Supporter Exchange in accordance with the terms and conditions of the Supporter Exchange, save where the Ticket(s) have been issued subject to a restriction that they may not be sold on the Supporter Exchange (for example, complimentary tickets issued to specific groups, such as players). Tickets may not be sold through any other secondary ticketing service, auction site, or website.

(10) The decision of the WRU shall be final and binding in the event of any dispute as to whether a company, firm or person is an Authorised Distributor, Authorised Recipient, Restricted Person or Genuine Sponsor.

(11) All recipients of Tickets must ensure that the Ticket Terms and Conditions are incorporated into all agreements (whether written or oral) to transfer, resell, allocate or supply Tickets and a recipient may only transfer, resell, allocate or supply Tickets in accordance with the Ticket Terms and Conditions and on the basis that the Ticket Terms and Conditions are accepted.

(12) Any Ticket advertised, supplied or obtained in breach of these Standard Ticket Terms and Conditions shall be void and all rights conferred therewith shall be nullified. Any recipient seeking to use a Ticket obtained in breach of these Standard Ticket Terms and Conditions in order to gain or provide access to or remain at the Stadium will be a trespasser and the recipient may be liable to be refused entry or evicted from the Stadium, may be liable to legal action, and will not be entitled to receive a refund or compensation.

(13) The WRU, its Authorised Agents and Authorised Distributors reserve the right to refuse to transfer, sell, allocate or supply Tickets in the future to any Authorised Agent, Authorised Distributor or Authorised Recipient, person, firm, agent or company found to be in breach of these Standard Ticket Terms and Conditions.

(14) The WRU reserves the right to take legal action against any recipient of Tickets which breaches any of the Ticket Terms and Conditions.

(15) Tickets (in whatever form) remain the property of the WRU at all times.

Lost or stolen Tickets

(16) Where a Ticket has been lost or stolen, the WRU should be notified immediately and shall, subject to the WRU Duplicate Ticket Policy which is available at wru.wales, issue a duplicate Ticket to the Ticket holder for a per Ticket administrative fee. If the WRU issues a duplicate Ticket, the original Ticket will become automatically invalid.

Admission and use of Tickets

(17) In order to gain admission to the Stadium, the Ticket must be presented in its entirety at the specified entrance.

(18) Admission to the Stadium is via by the entrance shown on the Ticket and is subject to any security or safety matters relating to (or affecting) the Stadium at all times. Without prejudice to the foregoing, it may not be possible for a Ticket holder to enter the Stadium if a Ticket Holder arrives at the entrance specified on their Ticket less than 75 minutes before the advertised commencement or kick off time for the relevant Event. The period specified in this paragraph 18 is provided as a guide only and is not intended by the WRU to be, or constitute, a guarantee of entry to the Stadium for any Ticket holder. The WRU reserves the right, without prior notice to revoke and/or vary the period specified in this paragraph 18 with immediate effect, if it is considered necessary (including on public safety grounds; and/or in response to changes to the national threat level).

(19) Any person who enters the Stadium including children must have a valid Ticket, excluding children under 24 months accompanied by an adult with a valid Ticket. Persons under the age of 16 must be accompanied by a responsible adult over the age of 18 and such adult is responsible for the actions and conduct of those persons.

(20) There is no right to re-admission if you leave the Stadium.

(21) Where a Ticket has been purchased as a concession Ticket, that Ticket may only be used in accordance with the relevant concession requirement(s). By way of example, a Ticket that is sold as an age concession Ticket, will only provide entry to the Event if used by someone who is within the relevant concession age for that Ticket.

(22) A Ticket holder has the right to occupy a seat of a value corresponding to that stated on the Ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

(23) A Ticket holder must comply with the instructions of the WRU and/or its servants or agents while in the Stadium, otherwise may be required to leave and no money will be refunded or compensation provided.

Cancellation or postponement of an Event

(24) Once you have purchased a Ticket, you will not be entitled to cancel it without the agreement of the WRU and no refund will be payable by the WRU for any Event that you decide not to attend.

(25) The WRU does not guarantee that an Event will take place at any particular time or on any particular date. The WRU also reserves the right to cancel, postpone or reschedule its advertised Events to comply with the rules of any rugby union or other rugby body, Government Regulations, or where it otherwise needs to do so. We shall provide you with as much advance notice of any changes to an Event as possible on our website at wru.wales and via our social media channels.

(26) Where an Event is cancelled/abandoned and not rescheduled: If an Event is cancelled or abandoned before the date it is due to take place and is not rescheduled, and you have purchased your Ticket(s) for that Event directly from the WRU, you can apply to us for a refund within 30 days of the date on which the announcement is made by the WRU to Ticket holders that the Event is cancelled or abandoned. Providing that your request for a refund is received by the WRU within the timescales set out in this paragraph 26, we will refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s) to the debit/credit card you used to make the original Ticket(s) purchase. Subject to the debit/credit card being valid and in date and your request for a refund being received by the WRU within the timescales set out in this paragraph 26, we will provide any such refund within 30 days of the WRU’s receipt of your refund application.

(27) Where an Event is cancelled/abandoned and is rescheduled for another date: If an Event is abandoned before the date it is due to take place, and the WRU reschedules the Event or the date of an Event is changed after you have purchased Ticket(s) for it, and you have purchased your Ticket(s) for that Event directly from the WRU, the Ticket(s) for the original date of the Event will be valid for the rescheduled date of Event. If you are unable to attend the rescheduled date of the Event, you should contact us by sending an email to customercare@wru.wales as soon as possible and by no later than 30 days following the announcement of the rescheduled date of the Event in order to request a refund. Providing that your request for a refund is received by the WRU within the timescales set out in this paragraph 27, we will cancel your Ticket(s) and refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the debit/credit card you used to make the original Ticket purchase. Subject to the debit/credit card being valid and in date and your request for a refund being received by the WRU within the timescales set out in this paragraph 27, we will provide any such refund within 30 days of the WRU’s receipt of your refund application.

(28) All personal arrangements, including but not limited to, travel, accommodation or hospitality relating to the Event which have been arranged by the Ticket holder and all related costs are at their own risk. If you are entitled to a refund of a Ticket under these Terms and Conditions, you will be entitled to receive an amount up to a maximum amount of the face value of that Ticket. The WRU shall not be responsible for, or liable to refund, reimburse or otherwise compensate you for any such personal arrangement costs or for any administration, booking, fulfilment or other fees that you paid in respect of the respective Ticket(s).

(29) Where you have purchased, applied for and/or been allocated or transferred your Ticket(s) from an Authorised Agent or Authorised Distributor, you should contact that Authorised Agent or Authorised Distributor in all cases, including in respect of a refund and/or other compensation in respect of any cancelled, postponed or rescheduled Event. Where you have purchased, applied for and/or been allocated or transferred your Ticket(s) via the Supporter Exchange, the terms and conditions of the Supporter Exchange shall apply.

(30) If a Ticket is cancelled due to a breach of the Ticket Terms and Conditions by you or a guest and/or admission is reasonably refused for whatever reason no money will be refunded or compensation provided.

General

(31) Tickets are issued subject to, and compliance with, the Ground Regulations.

(32) The WRU, the police, its servants or agents shall be entitled to refuse admission or eject a ticket holder in reasonable circumstances.

(33) The WRU will comply with any Government Regulations in place from time to time. You agree to abide by such Government Regulations and any safety precautions and health and safety protocols that we adopt at the Stadium for a particular Event, subject to any applicable exemption you have under the Government Rules, or as otherwise determined by the WRU. Wherever possible, we shall provide you with advance notice of the safety precautions and health and safety protocols at a particular Event on our website at wru.wales. Subject to any applicable exemption under the Government Rules, or as otherwise determined by the WRU, failure to comply with any safety precautions and/or health and safety protocols adopted at the Stadium for a particular Event may result in you being denied entry to the Stadium or being required to leave the Stadium. We retain the right to refuse entry to the Stadium to any person that refuses to comply with such safety precautions and/or our health and safety protocols. If you are denied entry or required to leave the Stadium as a result, you shall not be entitled to a refund and/or any other compensation. The WRU, or its representatives, may ask you for evidence of any exemption and it will be for the WRU, or representative, to determine whether the supporting information provided is sufficient to validate the exemption relied on.

Liability and disputes

(34) Any complaints about a Ticket holder’s ability to view the Event shall be made to a steward promptly prior to, or during the Event. No such complaints can be accepted after the Event.

(35) The WRU excludes any liability for loss, injury or damage to persons/property in or around the Stadium except in respect of death or personal injury resulting from our negligence or any other liability which cannot be excluded under applicable law.

(36) Tickets are provided for your own personal use and the WRU shall have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

(37) If the WRU fails to comply with these Ticket Terms and Conditions, the WRU is only responsible for loss or damage you suffer that is a foreseeable result of the WRU’s breach of these Ticket Terms and Conditions, but the WRU is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the WRU’s breach or if it was contemplated by you and the WRU at the time that you and the WRU entered into a contract pursuant to these Ticket Terms and Conditions.

(38) If you are not a consumer our total liability in respect of our breach of these Ticket Terms and Conditions and/or your use of a Ticket, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not in any event exceed the amount paid by you to us for the Ticket.

(39) The WRU shall not be responsible for any interrupted and/or restricted view of the Event caused by virtue of the position of the seat, and/or the action of other spectators, players or officials.

(40) These Ticket Terms and Conditions are governed by the laws of England and Wales and any dispute relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales.

Member Club Application

Member Club Ticket Application Conditions

The Welsh Rugby Union Limited (the “WRU”) allocates and issues tickets for events and rugby matches at Principality Stadium (the “Stadium”) to WRU Member Clubs (the “Clubs”) only upon these Ticket Application Conditions, the Ticket Distribution Conditions and the Stadium Ground Rules (the “Terms”) and by applying for an allocation of WRU Tickets the Club accepts and agrees to the Terms.

In these Conditions the following definitions apply:

“Club Member(s)” means an individual who is a bona fide member of a Club, appointed in accordance with the Club’s constitution and has been a member for 2 weeks or more prior to the purchase or receipt of Tickets. The decision of the WRU shall be final and binding in the event of any dispute as to whether someone is a genuine Club Member.

“Genuine Sponsor” means a company, firm or person (who is not a Restricted Person unless the Club has obtained prior written consent from the WRU), who sponsors a Club and receives a benefit from that Club (which is not limited to the supply of Tickets for Welsh international rugby football matches) and has done so not less than 2 months before the purchase or receipt of Tickets. The decision of the WRU shall be final and binding in the event of any dispute as to whether someone is a Genuine Sponsor.

“Official Licensed Operator” means any third party which is authorised or licensed by the WRU to purchase a Ticket(s) from the Clubs for use in official Packages, as notified to the Clubs by the WRU from time to time.

“Package” means the supply of a Ticket(s) with additional benefit(s) including (without limitation) accommodation, food, drink and/or travel.

“Restricted Person” means

a ticketing, travel, retail or corporate hospitality person or company (that is not an Official Licensed Operator);
anyone offering, or through a third party supplying, catering facilities on the date of an event held at the Stadium (that is not an Official Licensed Operator);
an officer, agent, employee or licensee of any of the above.

“Transferee” means a Club Member, a WRU Member Club, WRU affiliated organisations, Genuine Sponsor and Official Licensed Operator.

“Ticket” means a ticket allocated to and obtained by a Club directly from the WRU for rugby football union matches, save for any match to which the WRU shall not apply the Terms.

Application Process
The WRU is authorising the Club as its agent to distribute Tickets in a fair and transparent manner to Transferees, following receipt of the Club’s application form and purchase by the Club.
The full price of the Tickets applied for must be paid in accordance with the WRU’s terms for payment of Tickets from time to time. The face value of the Ticket includes VAT. The Club is liable to account for any VAT applicable thereto.
Transfer of Tickets
A Club may only transfer a Ticket to a Transferee. The Club may charge an administration fee per Ticket, such fee being capped at a limit that would not allow the Club to profit from the transfer of the Ticket to a Transferee or such other sum as WRU shall fix from time to time.
Other than to an Official Licensed Operator, a Ticket shall not be transferred, resold or supplied above face value. A Ticket cannot be advertised for sale at above face value, other than by or through an Official Licensed Operator. A Ticket cannot be used as a prize, or as part of a competition, or in any promotional or similar activity, without the prior written consent of the WRU.
A Ticket shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly from the WRU and its authorised agents.
Only Tickets may be transferred to Genuine Sponsors.
Tickets may not be resold, transferred, supplied or advertised for sale as part of a Package except by an Official Licensed Operator.
The Club must ensure that the Terms are incorporated into all agreements (whether written or oral) to supply Tickets to Transferees and that it only supplies Tickets to Transferees on terms that those Transferees accept the terms, including the prohibition in relation to supplying as part of a Package or selling or offering to sell or transferring Tickets at above face value, or to advertise those Tickets.
Any Ticket supplied or obtained in breach of the Terms shall be void and all rights conferred therewith shall be nullified. Any person seeking to use a Ticket obtained in breach of the Terms in order to gain or provide access to or remain at the Stadium will be a trespasser and will be liable to be refused entry or evicted from the Stadium, and be liable to legal action.
Any Ticket supplied to or by any Transferee in breach of the Terms will render the Club liable as outlined in the conditions included in paragraph 5 below. For the avoidance of doubt, this includes any publication or advertisement via the internet or elsewhere with the intent to resell or promote for commercial gain, including the inclusion of a Ticket in any Package which is not sold by the WRU and/or an Official Licensed Operator.
A Club must keep a full and detailed record of the Ticket details and the name and address of the Transferees to whom it has supplied Tickets for a minimum of 2 years and must provide such information to the WRU within 7 days of any written request to do so. The Club shall be responsible for obtaining any and all consents required when transferring the Tickets and to enable the Club to disclose the relevant information to the WRU, including any consent or permission required pursuant to the Data Protection Act 2018.
A ticket holder has the right to occupy the seat stated on the ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.
Genuine Sponsors
A Club as part of a sponsorship arrangement may supply Tickets to a Genuine Sponsor in return for cash or benefits in kind, provided that any supply must be subject to the Terms and in particular conditions n to r below.
A Club must ensure that neither it nor its agents use Tickets as the sole or main incentive for any person, firm or company to become a Genuine Sponsor or Club Member. A Club must ensure that agents or members used to find Genuine Sponsors do not offer to those entities Tickets for events at the Stadium before they have entered into a contract with the Club to become a Genuine Sponsor.
A Club may not enter into a sponsorship arrangement with a person, firm or company that is or has been introduced to the Club by a Restricted Person, unless the Club obtains the prior written approval of the WRU.
A Club must not use their right to sell Tickets to a Genuine Sponsor or Club Member as a means of circumventing (or the effect of which is the circumvention of) the Terms.
Any Genuine Sponsor (other than a WRU sponsor) will not be permitted to use any Ticket as a prize, or as part of a competition, or in any promotional or similar activity, or as part of any hospitality or travel or other commercial package or for any media purpose without the prior written consent of the WRU. Any Genuine Sponsor must not pass (or attempt to pass) itself off as a WRU Sponsor.
A Club must ensure that each arrangement to supply Tickets to a Genuine Sponsor is in writing and the details are minuted in the Clubs records which must be available for inspection by the WRU upon the written request of the WRU at any time. A Club must ensure that the agreement includes the express terms outlined above.
Cancellation and Refunds
The WRU does not guarantee that an advertised event will take place at a particular time or on a particular date. The WRU reserves the right to cancel, postpone, abandon or reschedule its advertised events. In the event of any curtailment or cancellation of an event due to any cause no refund of money can be made. In the event of postponement, the Ticket will be valid for the postponed date. All personal arrangements including travel, accommodation or hospitality relating to an event which has been arranged by the Ticket holder is at their own risk.
Following receipt of a Club’s application form, there is no right to cancel a Ticket purchase and/or claim any refund.
Breach of Ticket Application Conditions
A Club which breaches any of the Terms may (in the absolute discretion of the WRU) have its entitlement to buy Tickets removed and/or suspended and/or have financial and/or any other sanctions imposed against it.
A Club, Transferee or other recipient of Tickets which breaches any of the Terms may (in the absolute discretion of the WRU) be liable to legal action.
Tickets are the absolute responsibility of the Club to whom they have been issued and the Club agrees that notwithstanding that any misuse of Tickets allocated to it or the breach of one or more of these Ticket Application Conditions may have been outside its control and/or without its knowledge the Club remains liable to one or more of the sanctions in condition v.
All Tickets (in whatever form) remain the property of the WRU at all times.
These Ticket Application Conditions also apply to tickets acquired by the Club otherwise than from the WRU and incorporate the Ticket Distribution Conditions which can be found here

Ground Rules

Below are the Ground Regulations when attending events at Principality Stadium. Please ensure you aware of all rules & regulations before attending an event.

1. Any person who enters the stadium (including the outer concourses) at Westgate Street, Cardiff, CF10 1NS (“the Stadium”) operated by The Welsh Rugby Union Limited and/or Millennium Stadium plc (“WRU Group”) or other property owned or controlled by the WRU Group in the vicinity of the Stadium (together known as “the Grounds”) is admitted only on the basis of these Rules and by entering the Grounds shall be deemed to have accepted these Rules.

2. Admission to the Stadium is only by the entrance indicated on the ticket and cannot be guaranteed if the ticket holder arrives at the Stadium less than 30 minutes before the advertised commencement or kick off time.

3. Any person who enters the Ground is liable to be searched by a police officer, steward or representative of the WRU Group and the WRU Group reserves the right to refuse admission to, or to eject from the Grounds, any person who refuses to be searched.

4. The following offences are prohibited and any person committing such an offence will be ejected from the Grounds:a. The throwing of any object within, at or towards the Stadium playing area, any area adjacent to the playing area or any area in which spectators or other persons are or may be present;
b. The use of foul or abusive language, indecent or racial chanting, including threatening, abusive or insulting language directed to a person by reason of his colour, race, sexuality, nationality (including citizenship) or ethnic or national origins;
c. Unauthorised entry upon the field of play and this includes going onto the playing area, or any area adjacent to the playing area to which spectators are not generally admitted;
d. Unnecessary noise or behaviour likely to cause confusion or nuisance of any kind;
e. Climbing onto or into stands, buildings, fences, structures or fittings within the Stadium or Grounds.

5. Access or attempting to gain access to non public areas of the Grounds or areas of the Stadium not authorised by the event ticket is strictly prohibited. No person may obstruct, loiter or remain in any gangway, entrance, exit or staircase at any time. Any person entering the Stadium or Grounds must comply with the lawful directions of any police officer, steward or representative of the WRU Group and any person who fails to comply will be ejected from the Stadium or Grounds.

6. Other than in exceptional circumstances permitted by the WRU Group no person may bring into the Stadium any food or beverages. Admission to the Stadium will be denied if a person attempts to gain entry with alcohol, or any article capable of causing injury to a person struck by it, for example a bottle, can or other portable container.

7. Any person within the Stadium or attempting to gain access to the Stadium or Grounds who is, or appears to be under the influence of drink or drugs may be ejected from the Stadium or refused entry into the Stadium or Grounds.

8. Smoking, including any form of electronic cigarette in the Grounds is strictly forbidden except within designated areas and any person found to be smoking outside of the designated areas may be ejected from the Grounds.

9. Fireworks, flares, pyrotechnics, all horns including air horns, musical instruments, smoke canisters, laser pointers, bottles, glasses, cans, cooking devices, banners, poles, large golf-type umbrellas, ‘selfie ‘sticks, knives, blades and other articles or containers – including any which could or might be used as a weapon – or any other item which in the reasonable opinion of the WRU Group, its servants or agents, could be used as a weapon or cause nuisance to others, are prohibited within the Stadium. An exemption may be granted to permit the use of air horns in respect of certain classes of event. In such a case, details will be printed on the event ticket.

10. All promotional, commercial, political and religious printed matter, including but not limited to leaflets, banners, flags, signs, symbols are prohibited within the Stadium and Grounds unless authorised by the WRU Group. Any objects or clothing bearing statements or commercial identification intended for “ambush marketing” are prohibited within the Stadium and Grounds. Any person who is in possession of such items may be refused entry or ejected, and may be subject to legal action.

11. All children under 2 years of age will be allowed to sit on an adults lap free of charge without a match ticket. All children over the age of 2 years of age (24 months) will require an event ticket to gain entry into the Stadium. No pushchairs or prams are allowed into the Stadium.

12. Animals (except service dogs and guide dogs) or livestock are prohibited from entering the Stadium or Grounds unless specifically authorised by the WRU Group.

13. No person (other than a person who holds an appropriate accreditation from WRU Group) may bring into the Grounds or use within the Grounds any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to an Event or the Grounds (save for photographs taken for personal non-commercial purposes). Copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to WRU Group.

14. No person unless authorised in writing by the WRU Group is permitted to distribute or offer for sale or sell within the Stadium or Grounds any item or article whatsoever which includes any ticket, programme, newspaper or leaflet. No person is allowed to conduct a charitable collection unless authorised and if so authorised, the person must carry evidence of such authorisation.

15. All vehicles shall be parked within car parks in accordance with instructions communicated by the WRU Group, its servants or agents.

16. The WRU Group, its servants or agents will not be liable for any loss, injury or damage to including of or to any vehicle or its contents in any car park or to any person or their belongings who enters the Stadium or Grounds caused by the WRU Group or its servants or agents, in circumstances where there is no breach of a legal duty of care owed by the WRU Group or its servants or agents; or in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of legal duty of care owed by the WRU Group, its servants or agents) or to the extent that any increase in loss or damage results from breach by the person of any of the terms of allocation, distribution or these rules. The WRU will be not be responsible for any loss, theft or damage of the ticket holder’s personal belongings, other than caused as a result of its negligence or other breach of statutory duty. A person enters the Stadium and Grounds at their own risk.

17. Closed circuit television (“CCTV”) recording operates throughout the Stadium and Grounds for the purpose of crowd safety management, crime prevention and detection, and the maintenance of public order. Any enquires in respect of CCTV should be addressed to the System Administrator, telephone number 029 2082 2150. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and or element thereof in/any media throughout the world.

18. There is no re-admission to the Grounds.

19. The WRU Group reserves the right to make alterations to the published event programme where reasonably necessary.

20. All persons entering the Stadium are admitted only subject to the above rules. Entry to the Stadium shall be deemed to constitute unqualified acceptance of all the above rules. The WRU Group, its servants, agents and police officers shall be entitled to refuse admission, re-admission to, or to eject from the Stadium or the Grounds any person who does not comply with or is in breach of the Ground Rules, or other terms applying to the specific event.

FOOTBALL MATCHES ONLY

21. In the case of football matches played at the Stadium the following shall also apply:

a. On no account will admission to a football match be granted to a person who is the subject of a current Banning Order;
b. Any individual who has entered any part of the Grounds designated for the use of any group of supporters to which they do not belong may be ejected from the Grounds either for the purposes of their own safety or for any other reason;
c. It is prohibited to be in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury when entering the Grounds or in a public area of the Grounds from which the event can be directly viewed;
d. Such acts will result in arrest and/or ejection from the Grounds.

Terms of Admission

The presentation of a ticket in order to gain admission to the event stated on the ticket shall constitute an acceptance by the ticket holder of the following terms upon which The Welsh Rugby Union Limited will admit the ticket holder to Principality Stadium:

Terms of Admission

THE WELSH RUGBY UNION LIMITED (THE “WRU”) AND ITS AUTHORISED AGENTS AND DISTRIBUTORS ALLOCATE AND ISSUE TICKETS FOR EVENTS AND RUGBY MATCHES (THE “TICKETS”) AT PRINCIPALITY STADIUM (THE “STADIUM”) SUBJECT TO THE TICKET TERMS AND CONDITIONS, THE TICKET APPLICATION CONDITIONS (FOR MEMBER CLUBS) AND GROUND RULES (“THE TERMS”) AND BY APPLYING FOR AND/OR BEING ALLOCATED OR TRANSFERRED TICKETS ALL RECIPIENTS OF A TICKET SHALL BE DEEMED TO HAVE ACCEPTED THESE TERMS. (THE TERMS ARE AVAILABLE AT WWW.WRU.WALES OR UPON REQUEST FROM THE WRU TICKET OFFICE). IF ANY TICKET IS ACQUIRED IN BREACH OF SUCH TICKET TERMS AND CONDITIONS THE WRU MAY REFUSE TO ADMIT SUCH TICKET HOLDER TO THE STADIUM AND MAY EJECT SUCH TICKET HOLDER FROM THE STADIUM EVEN AFTER ADMISSION. IN ADDITION THE DISTRIBUTOR TO WHOM THE TICKET IS ISSUED MAY BE LIABLE FOR SANCTIONS IMPOSED BY THE WRU.

1. A Ticket shall not be transferred, offered for sale, resold or supplied save as permitted by the Terms.

2. A Ticket can be transferred, offered for sale, resold or supplied to Official Licensed Operator at above face value by Member Clubs, authorised by the WRU.

3. A Ticket shall not be advertised or offered for sale on the internet or elsewhere save as authorised by the WRU.

4. In order to gain admission to the Stadium a Ticket must be presented in its entirety at the specified entrance.

5. Any complaints about a reserved Ticket holder’s ability to view the event shall be made to a Steward promptly prior to, or during the event. No such complaints can be accepted after the event.

6. A Ticket holder has the right to occupy a seat of a value corresponding to that stated on the Ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

7. This Ticket remains the property of the WRU at all times.

8. No duplicate ticket will be issued in any circumstances whatsoever.

9. No re-admission is permitted.

10. This Ticket is issued subject to the Stadium Ground Rules. The WRU and Millennium Stadium plc, the Police, its servants or agents shall be entitled to refuse admission or eject a ticket holder in reasonable circumstances. A copy of the Ground Rules is available outside the Stadium and is also available at www.principalitystadium.wales

11. If admission is reasonably refused for whatever reason no money will be refunded or compensation provided

Authorised Distributors

WRU member Clubs

WRU Schools & Union affiliates

Debenture holders

Premium members

Commercial partners

Principality Stadium Experience

Events International – Official Hospitality Operator (plus sub-agents)

Gullivers Sports Travel – Official Travel Partner (plus sub-agents)

Parkgate Hotel

WRU personnel

Visiting Union

Modern Slavery Statement

Modern Slavery Act 2015 Slavery and Human Trafficking Statement

We want to make information about The Welsh Rugby Union Limited (the “WRU”) easy to find and understand. Being open and transparent about the WRU is important to us and we will aim to keep our stakeholders informed about our activities and our performance against our key performance indicators, making this information easily accessible.

The Welsh Rugby Union Limited (the “WRU”) is the National Sports Governing Body for rugby union in Wales. The WRU is a private company limited by guarantee, whose principal purpose is to provide leadership for rugby union in Wales and (as set out in its Memorandum and Articles of Association) promote, foster, encourage and improve rugby union in Wales. Its members are rugby clubs throughout Wales and other affiliated organisations.

We will take a proportionate approach to meet the expectations of our stakeholders in publishing information, whilst balancing the interests of the WRU in doing so.

Whilst the Freedom of Information Act 2000 does not apply to the WRU as the WRU is not a public body, we have chosen to adopt an open approach as set out in this transparency statement

Where there are references in this transparency statement to the WRU Board and WRU Directors, those are to members of the Board of Directors of the WRU (i.e. the WRU’s statutory directors), rather than members of the WRU Executive Board or other directors of the WRU’s subsidiary companies.

What we will publish routinely
We will publish certain information routinely, primarily on our website, including the following:

Our annual accounts and financial statements (including information relating to WRU Directors’ remuneration and the benefits that WRU Directors and WRU Council Members receive in relation to undertaking their roles)
Our Annual Report
Our current organisational strategy, together with annual updates on our progress to meet specific objectives and priorities
A statement relating to our governance structures, which will include information regarding the operation of the WRU Board, the WRU Council and the WRU’s sub-committees
The composition of the WRU Board and the WRU Council, together with biographical information
Documentation relating to general meetings of the WRU
Our Modern Slavery Act Statement
Our Gender Pay Gap Report
Our EDI Plan and commitment to Inclusion
Policies and procedures relating to Integrity matters (such as Safeguarding and Anti-doping)
Our complaints procedure, which is available for anyone wishing to raise a concern

What we may decide to publish
We may, from time to time, decide to publish or disclose certain other information, whether on our website or using different channels (including via our social media accounts). We will do so in accordance with the principles of this transparency statement and such information could include the following:

Summaries of key decisions taken by the WRU Board and the WRU Council
Agreements relating to the governance and/or funding of rugby in Wales
Reports or reviews that are commissioned by us, including updates on actions and progress made against any recommendations
Documentation related to the appointment processes of WRU Directors
Information associated with election processes undertaken in respect of WRU Council Members
Policies that apply to WRU Directors, WRU Council Members and WRU Group employees
Correspondence between us and Welsh Government and between us and other stakeholders (such as Sport Wales) relating to agreement reached on matters such as funding

What we may not be able to publish
Whilst we intend to be as open as possible about the work of the WRU in accordance with this transparency statement, we will always act lawfully and comply with our statutory and regulatory requirements and obligations in relation to disclosing or publishing information publicly – mindful that the WRU is not a public body and that the Freedom of Information Act 2000 does not therefore apply to it.

Because of that, it may not always be appropriate or permissible for us to disclose or publish certain documents or information, including those that:

Relate to emerging or developing strategy or policies;
Are commercially sensitive or are sensitive for other reasons (such as in relation to insurance matters or security and/or risk measures);
Are in relation to playing, training, tactical, selection, strength and conditioning or other performance rugby matters;
Contain personal data or matters that relate to a person who is named, someone who can be identified or who has a reasonable expectation that the matter will remain confidential (such as in relation to employment matters);
Include legal or other professional advice on matters that are sensitive or considered confidential;
Include consideration of organisational risks that could be exacerbated by publication or disclosure; or
Relate to or are associated with potential or actual litigation.

May 2025

Reports